: Consumer redressal commissions can take up larger complaints as Centre notifies new rules #IndiaNEWS The Centre on Thursday notified the Consumer Protection (Jurisdiction of the District Commission,

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Consumer redressal commissions can take up larger complaints as Centre notifies new rules #IndiaNEWS
The Centre on Thursday notified the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, in which it extended the financial ambit of customer complaints that can be examined by the national, state and district commissions. Under the new rules, district commissions would be able to look at complaints where the value of goods and services involved does not exceed Rs 50 lakh. The state commissions would be able to look into grievances ranging between Rs 50 lakh and Rs 2 crore, the Ministry of Consumer Affairs said. The national commission would be able to look at cases with complaints of Rs 2 crore and above.Earlier, the district commission could only examine complaints, in which the compensation claims did not exceed Rs 20 lakh. Similarly, there was a Rs 1-crore limit on the state commissions. National panels could only take up complaints of over Rs 10 crore.The earlier provisions on financial jurisdictions had caused cases that fall under the national commission to be filed with the state forums. And the ones that could be filed with the state were being taken to the district commission.“This caused a significant increase in the workload of district commissions, leading to rise in pendency...Read more

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