: CS directs complete shift of 178 services to online mode by June 15 #IndiaNEWS #State Excelsior Correspondent SRINAGAR, June 8: The Chief Secretary, Dr. Arun Kumar Mehta, today chaired a meeting

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CS directs complete shift of 178 services to online mode by June 15 #IndiaNEWS #State
Excelsior Correspondent
SRINAGAR, June 8: The Chief Secretary, Dr. Arun Kumar Mehta, today chaired a meeting with the concerned Administrative Secretaries to review the implementation of the Rapid Assessment System (RAS) in Jammu and Kashmir and the nature of feedback being received.
Principal Secretary, Housing & Urban Development Department, Principal Secretary, General Administration Department, Commissioner/ Secretary, Revenue Department, Commissioner/ Secretary, Social Welfare Department, along with Administrative Secretaries of the departments of Information Technology Department, Planning Development and Monitoring Department, and Administrative Reforms Inspections and Trainings Department attended the meeting.
It was informed that a total of 178 online services of 23 departments are being taken up for integration with the Rapid Assessment System (RAS) which provides a trigger-based digital reach out to citizens seeking their feedback on the quality of services availed by them. 55 of such services have already been up taken for seeking public feedback.
To further facilitate ease of service in various government offices, the Chief Secretary directed a complete switch over of 178 services to online mode by 15th June 2022. The IT Department was also asked to link all online services with respective timelines as prescribed under the Public Service Guarantee Act (PSGA).
Reviewing the range of services integrated with the RAS so far, Dr. Mehta directed integration of all identified 178 services by 15th June, 2022, besides the introduction of the IVRS mechanism in addition to the existing SMS-based feedback facility for reaching out to the maximum number of service receivers.
Moreover, it was observed that in response to the 3. 30 lakh reach outs through RAS, a marginal 10,675 feedbacks were received. Referring to the feedback as a pillar of support in participatory governance, Dr. Mehta appealed to the public to enthusiastically participate by sharing their feedback on wide-range of departmental services. This will allow the Government to assess public expectations and identify areas requiring further improvements, he added.
It was informed that the Domicile Certificate service of the Revenue Department has received the maximum feedback/ response with 78% of users rating the quality of service delivery as Good. Moreover, 92% of applicants for Marriage Certificate through the Revenue Department also voted their experience as GOOD.
Similarly, 82% of citizens who availed Post-Metric Scholarship for Pahari speaking people, 69% respondents for IGNOAPS and 57% for ISSS of Social Welfare Department rated the service as Good, whereas, 76% of the responses received for Age Certificate and Fitness Certificate, 67% for Physically Challenged Certificate services from the Health and Medical Education Department rated the services as Satisfactory.

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