
: #Laughs In order to streamline the handling of problems within the system.
#Laughs In order to streamline the handling of problems within the system.
Please fill out the following questionnaire before sending it in for Help.
With your co-operation we should be able to provide faster and more efficient fault resolution.COMPUTER PROBLEM REPORT FORM1.
Describe your problem:______________________________________________________2.
Now, describe the problem accurately:______________________________________________________3.
Speculate wildly about the cause of the problem:________________________________________________________________________________________________________________________________________-_________________________4.
Problem Severity:A.
Minor__B.
Minor__C.
Minor__D.
Trivial__5.
Nature of the problem:A.
Locked Up__B.
Frozen__C.
Hung__D.
Shot__6.
Is your computer plugged in? Yes__ No__7.
Is it turned on? Yes__ No__8.
Have you tried to fix it yourself? Yes__ No__9.
Have you made it worse? Yes__10.
Have you read the manual? Yes__ No__11.
Are you sure you've read the manual? Yes__ No__12.
Are you absolutely certain you've read the manual? No__13.
Do you think you understood it? Yes__ No__14.
If 'Yes' then why can't you fix the problem yourself?______________________________________________________15.
How tall are you? Are you above this line?______________________________________________________16.
What were you doing with your computer at the time the problemoccurred?______________________________________________________17.
If 'nothing' explain why you were logged in.______________________________________________________18.
Are you sure you aren't imagining the problem? Yes__ No__19.
How does this problem make you feel?_____________________________________________________20.
Tell me about your childhood._____________________________________________________21.
Do you have any independent witnesses of the problem? Yes__ No__22.
Can't you do something else, instead of bothering me? Yes__
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