: McDonalds India North East embarks on Restaurant Modernization #IndiaNEWS #Business North & East India to have nearly 150 modernized McDonald’s restaurants by 2024 5 August 2022, New Delhi: McDonald’s

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McDonalds India North East embarks on Restaurant Modernization #IndiaNEWS #Business
North & East India to have nearly 150 modernized McDonald’s restaurants by 2024
5 August 2022, New Delhi: McDonald’s India – North and East, owned and operated by Connaught Plaza Restaurants Pvt. Ltd. , has unveiled a customer-centric plan outlining initiatives to unlock meaningful growth and increase guest counts. The plan will focus on accelerated restaurant modernization in the region redefining the customer experience with much-anticipated changes, that are, refreshing ambience with a modern look & feel, elevated hospitality standards and tech innovations for enhanced convenience.

“We are deeply committed to serving our customers the best of McDonald’s experience and moving ahead with the most significant transformational changes ever undertaken in the history of McDonald’s in the region. We are squarely focused on delivering high quality food and services at an affordable price with redefined convenience through digital kiosks, table service and guest experience leaders.  We aim to offer the same international experience to our customers as anywhere else in the world,� said, Mr. Sanjeev Agrawal, Group Chairman, MMG and Chairman & Development Licensee, McDonald’s India (North and East).  

Inside the restaurants, McDonalds is bringing greater convenience and personalization through the use of self-ordering kiosks to place orders, staffed with guest experience leaders to assist in the process. Customers can place their order and skip the front counter entirely, with their food brought right to their table. Table service is a first in McDonald’s India – North and East. The result is a more stress-free, personalized experience, enhanced by technology and world-class hospitality, all in a more modern, more exciting and enjoyable restaurant environment.
“We want to consolidate our growth by offering an unparalleled restaurant experience to our customers in North and East India, one that makes delicious feel-good moments easy for everyone. I believe the moves we are making now will reassert McDonalds position as the market leader in the informal eating-out category and will set new benchmarks in the industry,� added Mr. Agrawal.
Mr. Agarwal’s bold plans include having nearly 150 modernized McDonald’s restaurants by 2024 in North & East India.  The Indian QSR segment is a very exciting and dynamic space offering huge opportunities for growth,� he added.
Food, Value, Customer experience and Quality remain the core tenets of McDonald’s brand. Recently, McDonald’s added new and meaningful choices in the beloved Happy Meal to give a wholesome and nutritious refresh to the menu and introduced Butter Chicken and Butter Paneer Grilled Burgers to its menu, inspired by local Indian cuisine.

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