
: #Laughs |This speaks a lot about the Japanese quality standards and also cultural misunderstandings.
#Laughs |This speaks a lot about the Japanese quality standards and also cultural misunderstandings.
They're still laughing about this at IBM.
Apparently the computer giant decided to have some parts manufactured in Japan as a trial project.
In the specifications, they set out that they will accept three defective parts per 10,000 .
When the delivery came in there was an accompanying letter.
"We, Japanese people, had a hard time understanding North American business practices.
But the three defective parts per 10,000 have been separately manufactured and have been included in the consignment.
Hope this pleases you."
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